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Important Notice by Dr.Y.W. Andrew Lee

Important Notice

Online Patient Access

We currently offer online patient access for you to book appointments and access selected records. Before you can use these online facilities you must first register. Please ask at reception for more information and a registration form.
Once completed and returned with two forms of identification, we will issue you with a registration letter with the following information:

A PIN number, Practice I.D number, Access I.D & NHS number.

Using this information you can then go to the EMIS website here to create your online account.

Named GP's for all Patients

All practices are now required from 01.05.2015 to provide their patients (including children) with a named GP who will have overall responsibility for the care and support that the surgery provides to them.

All patients at Townfield Health Centre are allocated a registered GP, however you always had the option of a preference. This does not prevent you from seeing any GP in the practice as you currently do and when you need to see a GP, normal booking procedures will apply.

If you would like to know who your named GP is please feel free to ask at reception and we will be happy to inform you

Friends and Family Test

We are now offering all our patients the opportunity to take part in the Friends and Family Test. This is a feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience that can be used to improve services. It is not a traditional survey, it is a continuous feedback loop between patients and practices. You can participate in the survey by completing a questionnaire when attending the surgery, simply ask at reception for more details.

The primary aims of the test are to gather useful feedback from people who use our services, that can be fed directly to the staff that provide their care, identify areas where improvements can be made so practical action can be taken and inform current prospective patients about the experiences of those who use our services. You do not have to complete the survey or questionnaire every time you use our services, but you are welcome to if you wish.

We will publish to results of this ongoing survey monthly, below, on our website and also on our notice boards in the waiting area.

Patient Charter

To view the Townfield Health Centre patient charter simply open the document below.

Patient Charter

GP Earnings

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice. The average pay for GP's working in Townfield Health Centre in the last financial year was £66,412 before tax and national insurance. This is for 1 full time GP and 1 part time GP who worked in the practice for more than six months.*

*It should however be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.

(Site updated 25/08/2016)
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